NICE CXone & IVA Implementation Specialist
NICE CXone & IVA Implementation Specialist
NICE CXone & IVA Implementation Specialist
About the role
We’re looking for a NICE CXone & IVA Implementation Specialist to design and implement IVA workflows using CXone Studio, configure IVR, ACD and routing strategies, and build omnichannel experiences across voice, chat, email and SMS.
The role includes integrating CXone with CRMs such as Salesforce and MS Dynamics via APIs, leading end-to-end implementation projects, and providing ongoing monitoring, optimization and support.
Contract JC 204666
How to Apply — please mention the Contract JC ID for this role in your application, and include with your CV:
Total Experience:
Relevant Experience:
Notice Period:
Current CTC:
Expected CTC:
Current Location:
Preferred Location:
Offers in Hand:
Work Mode: Comfortable with WFO / WFH / Hybrid
Interview Availability:
Must-have skills
- Design and implement IVA workflows using NICE CXone Studio
- Configure IVR, ACD and routing strategies
- Develop omnichannel experiences (voice, chat, email, SMS)
- Integrate CXone with CRMs (Salesforce, MS Dynamics) via APIs and connectors
- Lead end-to-end implementation projects (requirements, design, testing, deployment)
Good to have
- NICE CXone certifications (CIP, IVA, Studio)
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