About the role

We’re hiring an Automation Lead to drive automation roadmaps and strategy across strategic accounts for a Pan-India engagement, working closely with account partners and delivery teams to shortlist accounts, raise automation maturity, and demonstrate measurable ROI to clients.

You’ll own Account Automation Plans end to end — scoping, implementing the software and infrastructure needed, resolving complex escalations across operations, production and quality, and tracking client engagement and bot-delivery performance metrics.

Contract JC 206147

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