ServiceNow CMDB Analyst
ServiceNow CMDB Analyst
About the role
We’re hiring an experienced CMDB Analyst to manage, maintain and improve the Configuration Management Database (CMDB), focusing on Configuration Item accuracy, completeness, relationships and reconciliation for a Bangalore/Gurgaon-based team.
You’ll govern CMDB health, support ServiceNow Discovery, Service Mapping, imports and the Identification and Reconciliation Engine (IRE), and align CMDB structures with CSDM principles — working either a US shift (6:30 PM–3:00 AM IST) or a rotational 24×7 hybrid schedule.
Contract JC 212232
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Please note: we can only consider candidates who can join within 20 days.
Must-have skills
- ServiceNow CMDB hands-on administration
- Configuration Management / ITIL practices
- Discovery, IRE, CI Classes & Relationships
- CSDM & Service Mapping concepts
- Import Sets/Transform Maps, data reconciliation
Good to have
- REST APIs and integrations
- Infrastructure breadth (Windows/Linux, DB, network, virtualization, AWS/Azure/OCI)
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