IT Operations Management – Datacenter Shift Engineer
IT Operations Management – Datacenter Shift Engineer
IT Operations Management – Datacenter Shift Engineer
About the role
We’re looking for an IT Operations Management professional (Datacenter Shift Engineer) to resolve high-priority (P2) incidents through advanced troubleshooting and root cause analysis, ensure SLA compliance across assigned technology areas, and analyse system performance trends to support capacity planning and continuous improvement.
The role also covers end-to-end physical datacenter operations — cabling and rack installations, CMDB upkeep, commissioning/decommissioning of server, network and storage equipment, coordination with facilities/service providers on DC power, cooling and associated infrastructure (FAS/WLDS/ACS/VESDA/CCTV), and compliance with ITSM/ISO 20000, ISO 27001, ISAE3402 and SOX 404 audit requirements, including SOP creation and vendor management across all DC sites in India.
Contract JC 211812
⚠️ IMPORTANT: Please mention the Contract JC ID of the role you are applying for. Applications without a JC ID cannot be processed.
When you share your CV, please include the following details:
1. JC ID (mandatory):
2. Total Experience:
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4. Notice Period (maximum 20 days):
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6. Expected CTC:
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8. Preferred Location:
9. Offers in Hand (if any):
10. Preferred Work Mode (Onsite / Hybrid / Remote):
11. Interview Availability (dates/times):
Please note: we can only consider candidates who can join within 20 days.
Must-have skills
- High-priority (P2) incident troubleshooting & root cause analysis
- SLA monitoring & escalation management
- Performance tuning, capacity planning & system optimization
- Datacenter physical infrastructure management (cabling, rack installation, commissioning/decommissioning)
- DC power, cooling & associated infrastructure coordination (FAS/WLDS/ACS/VESDA/CCTV)
- ITSM / ISO 20000 / ISO 27001 / ISAE3402 / SOX 404 compliance awareness
- Vendor management & stakeholder/service review reporting
- SOP creation, review & knowledge-base maintenance
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